• How do we implement effective upselling and cross-selling to increase turnover and also increase customer satisfaction?
• Why are cross-selling and upselling sometimes ineffective?
• What should managers teach salespeople so they can effectively cross-sell and upsell?

• What complaining comes from?
• What complaining can lead to and what it takes away from us?
• What can help you start taking action on a daily basis?

• How to choose online training that will meet all your needs?
• What type of an online training should you choose?
• How can you get the most from your participation in online events?

• What are the most common objections to social selling among salespeople?
• Why the sales and marketing departments should join forces at the initial stages of the client’s purchase path?
• How to implement a social selling program at your company?

• Are there ‘bad’ beliefs?
• How do beliefs affect the way the sales manager manages the team?
• What are the most common beliefs among sales leaders?

• How to get the client to listen to you despite all distractors?
• Why it is so important for a salesperson to think outside the box?
• Why it is not only WHAT you say, but HOW you say it, that matter?

More and more often, we’re told that we live in a time of cacophony and information overload. We see and hear too much information, too many ads and too many offers. This isn’t a natural phenomenon, and it has changed the reality of sales. Let’s take a look at which words and phrases are helpful, and which put up roadblocks for our customers.