Skills academy

nr 14/2021

Effective upselling and cross‑selling

Effective upselling and cross-selling
  • How do we implement effective upselling and cross-selling to increase turnover and also increase customer satisfaction?
  • Why are cross-selling and upselling sometimes ineffective?
  • What should managers teach salespeople so they can effectively cross-sell and upsell?
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nr 14/2021

How to stop complaining and start taking action

How to stop complaining and start taking action
  • What complaining comes from?
  • What complaining can lead to and what it takes away from us?
  • What can help you start taking action on a daily basis?
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nr 13/2020

Online training ‑ don't throw your money away

Online training - don't throw your money away
  • How to choose online training that will meet all your needs?
  • What type of an online training should you choose?
  • How can you get the most from your participation in online events?
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nr 13/2020

What salespeople think about social selling (and why it's not true)

What salespeople think about social selling (and why it's not true)
  • What are the most common objections to social selling among salespeople?
  • Why the sales and marketing departments should join forces at the initial stages of the client’s purchase path?
  • How to implement a social selling program at your company?
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nr 13/2020

Do as you think

Do as you think
  • Are there ‘bad’ beliefs?
  • How do beliefs affect the way the sales manager manages the team?
  • What are the most common beliefs among sales leaders?
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nr 13/2020

Grab the client's attention

Grab the client's attention
  • How to get the client to listen to you despite all distractors?
  • Why it is so important for a salesperson to think outside the box?
  • Why it is not only WHAT you say, but HOW you say it, that matter?
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nr 12/2020

Verbal roadblocks ‑ that is, what not to tell the customer

Verbal roadblocks - that is, what not to tell the customer

More and more often, we’re told that we live in a time of cacophony and information overload. We see and hear too much information, too many ads and too many offers. This isn’t a natural phenomenon, and it has changed the reality of sales. Let’s take a look at which words and phrases are helpful, and which put up roadblocks for our customers.

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